Privacy Policy

This Privacy Policy describes how LSPC Telemed ("LSPC," "we," "our," or "us") collects, uses, and protects your personal information when you use our digital health platform and related services. We are committed to protecting your privacy and handling your data with care, particularly when it involves Protected Health Information (PHI).

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

Information You Provide:

• Patient Registration Information: Name, date of birth, contact details (phone, email, address), and consent forms.
• Health Information: Symptoms, clinical data, diagnostic test recommendations, and medical history documented by Nurses and Providers during teleconsultations.
• User Account Information: For all users (Admins, Collectors, Nurses, Providers, Clinic Managers), we collect your name, job title, role, and professional credentials (e.g., medical license number).

Information from Your Use of Our Services:

• Consultation Data: Audio, video, and chat transcripts of teleconsultations.
• Technical and Usage Data: IP address, device type, browser information, pages visited, and other technical data collected automatically to ensure the security and functionality of the platform.

Information from Third Parties:

• Eligibility Verification (EV) Data: Information from payer portals or insurance providers to verify patient eligibility.
• Lab Data: Results from diagnostic tests and lab reports, which are integrated into the platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services:

• Facilitate patient registration, teleconsultations, and sample collection.
• Manage user accounts and provide role-based dashboards.
• Enable Providers to review and sign off on clinical data and e-prescriptions.

For Clinical and Operational Purposes:

• Support and improve the key workflows described on our landing page.
• Analyze usage patterns to optimize platform performance and enhance the user experience.
• Conduct internal audits for quality assurance and compliance.

For Communication:

• Send appointment reminders, secure Telemed links, and other service-related notifications.
• Respond to your support inquiries and requests.

For Compliance and Security:

• Ensure compliance with healthcare regulations, such as HIPAA.
• Enforce our terms of service and protect the security of our platform and users.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

With Your Consent:

We may share your information with third parties if you have provided your explicit consent to do so.

With Our Service Providers:

We work with trusted third-party service providers who assist us in operating our platform and conducting our business. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to perform their contracted services. This includes:

• Cloud hosting and data storage providers.
• Analytics and security services.
• Email and communication services.

Within LSPC:

Your information is shared among members of the LSPC care team (Nurses, Providers, Admins) on a need-to-know basis to facilitate patient care and operational management.

Legal Compliance:

We may disclose your information if required to do so by law, court order, or a government request, or to protect the rights, property, or safety of LSPC, our users, or the public.

In a Business Transaction:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure, role-based dashboards to ensure only authorized users can access specific patient data and the use of barcode tracking to protect samples.

5. Your Choices and Rights

You have rights regarding your personal information. To the extent permitted by applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request that we amend or correct any information you believe is incorrect or incomplete.
• Erase: Request the deletion of your personal information.
• Object: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us at [Insert your contact email address]. We may need to verify your identity before fulfilling your request.

6. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

support@lspcdata.com